Please hold, Your call is very important to us...

I ordered a new cell phone at the end of last month, and it was supposed to be delivered the other day.  However, it has not yet arrived.

The USPS tracking number I was provided with doesn't work either.

So I've been on the phone off and on with T-Mobile Customer Service trying to figure out where the contraption is.  All that has done is give me a headache and reinforce the stereotype of annoying and dim-witted customer service representatives.

I just want my phone, dagnabbit!